False Economy ran from 2010-2015. This site is no longer being updated, but the False Economy research team continue to report at Sentinel News.
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Peterborough Council abandoned calls PE1

Location: UK » East of England » PE

Peterborough City Council is planning to cut £50k from its call centre, leading to an increase in abandoned calls of between 100 to 200 per day and longer in answering calls. The call centre’s current budget is £676k.

The council’s plans are currently out to public consultation along with the remainder of its proposed budget, with responses due by early February 2011.

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