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Peterborough Council benefit claims processing PE1

Location: UK » East of England » PE

Peterborough City Council plans to increase the amount of time it takes to process benefit claims from 13 to 18 days.

By reducing the number of payment processing staff by four, a saving of around £100k a year can be made - but this will have an adverse impact on the speed of processing both new benefit claims and revisions to benefits due to changing circumstances.

For those in real need, the express claims process for assessing new claims within two working days will still be in place for claimants who produce all necessary documents at the time of submitting a claim - but ensuring the turnaround time for express claims will have an impact on other claims and delay determination and payment of these by an average of one week.

Assessment of changes to benefit entitlement will also be affected by the reduction in staffing and will reduce the average speed of processing changes from 11 days to 14 days.

The council’s plans are currently out to public consultation along with the remainder of its proposed budget, with responses due by early February 2011.

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